City utility billing office, customer service center to move

Tuesday, January 8, 2008 | 1:00 p.m. CST; updated 12:54 a.m. CDT, Friday, July 18, 2008

COLUMBIA — To pay utility bills in person or talk to a customer service representative, residents will need to go to a new location starting Monday.

The city’s utility customer billing and service, cash collection and business license operations will move to the newly renovated Daniel Boone City Building, 701 E. Broadway. The customer service and cashiering operations will be located in the first floor lobby.

One set of doors will lead to the payment location and another set will be used for those with questions about account information, said Lori Fleming, city director of finance. Signs will be posted and a receptionist will be available to help customers find the right door.

The new location also includes a new utility payment drop box and drive-through on the north side of the building.

Customer service and cashiering operations will be open 8 a.m. to 5 p.m. Monday through Friday and the drive-through will be open from 7:30 a.m. to 5:30 p.m. weekdays. The payment drop-box will be available 24 hours a day.

Starting Monday, services at the current location on Eighth Street and Broadway will be no longer available.

Fleming said the move might cause slight delays in service or telephone disruptions at the current location but that the city is doing everything it can to keep things running smoothly.

“We do ask for and appreciate the public’s patience during the transition,” she said.

She also suggested this would be a good time to try the city’s other payment options. Online payments can be made at, or customers can call the city’s automated telephone payment system at 874-7694.

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