Warren's customers are turning to Tom May

Wednesday, September 17, 2008 | 11:41 p.m. CDT; updated 12:10 a.m. CDT, Thursday, September 18, 2008

COLUMBIA — On July 26, Tammy Horne's mother, Norlee Smith, took a turn for the worse. After suffering a series of strokes and spending years in a nursing home, Smith, 85, knew where she wanted her funeral arrangements handled: Warren Funeral Chapel in Columbia.