Information conflicts about processing of Missouri tax refunds

Friday, March 27, 2009 | 1:14 p.m. CDT; updated 1:37 p.m. CDT, Friday, March 27, 2009

JEFFERSON CITY — Missouri Department of Revenue officials claim they are processing tax refunds within days, but the agency's information hot line says it's taking about a month.

Revenue Department spokesman Ted Farnen has said electronic returns are being processed in two to three days with paper files taking three to five days. Farnen said earlier this week that just 7,100 returns out of 1.6 million received had not been processed.

But an operator for the department's information hot line told Jefferson City TV station KRCG that tax refund processing is taking about a month.

Farnen would not confirm that returns are taking that long to process. But he says that if they are, it's because budget cuts have left the agency short-staffed.


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