Auto insurer banned from new policies in Missouri

Friday, June 12, 2009 | 11:49 a.m. CDT

JEFFERSON CITY — The Missouri Department of Insurance has barred a Chicago-based auto insurer from writing new policies in the state.

The department said Friday it issued the cease-and-desist order against Universal Casualty Co. because of numerous consumer complaints and violations of state law.

A company spokesman didn't immediately return a phone call for comment.

The department said the company has amassed more than 13 times the typical number of consumer complaints for a company its size, including 63 so far this year. It had 18 complaints for all the previous three years.

Officials also alleged the company had failed to respond or properly investigate claims, improperly denied claims and hadn't responded to the department's questions about consumer complaints.


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