MU student e-mail back online after 20-hour glitch

Tuesday, April 6, 2010 | 2:44 p.m. CDT; updated 2:56 p.m. CDT, Tuesday, April 6, 2010

COLUMBIA — A glitch rendered virtually all MU student e-mail accounts inaccessible for 20 hours, from Monday afternoon through Tuesday morning.

The cause was a problem with the domain name servers, said Terry Robb, MU Division of IT spokesman. Beginning around 2:20 p.m. on Monday, when students typed in the Web address for Outlook Live, the domain name could not be found.

Only student e-mail accounts were affected, as the faculty and staff e-mail is not provided through Outlook Live, which is owned by Microsoft and operates on its servers. Robb said student accounts were switched to Outlook Live late last year to provide more storage space.

Some e-mail accounts were accessible late Tuesday morning. By 12:45, the MU Division of IT Web site reported that all systems were operational.

Robb was unable to provide an exact number of how many student e-mail accounts were affected, but the current enrollment at MU is around 31,000, and each student is assigned an account.

Robb said this is the worst outage he has seen since the university switched to Outlook Live. He said he expected all universities that use Outlook Live to experience problems. He added he had heard of problems at schools around the country and as far away as Australia.

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