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Cable TV providers start trying to play nice

Sunday, May 23, 2010 | 3:51 p.m. CDT; updated 5:55 p.m. CDT, Sunday, May 23, 2010

PHILADELPHIA — For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to fix outages. Some customers grappled with billing mistakes that took months to resolve. And cable prices went up every year.

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