Last week, Consumer Reports released a list of the magazine's top 10 "naughty" and "nice" companies in the country based on the stores' customer service policies.
Some of the companies on the "nice list" were Southwest Airlines, which allows passengers two free checked bags, and L.L.Bean, which accepts all returns for any reason.
And the not so nice?
The magazine slammed Buy.com for being difficult about returns and for not having a customer service hotline. DirecTV also made the naughty list for automatically extending customers' contracts by two years every time they add a new service, and, if customers decide to end their subscription, they get charged a termination fee.
The magazine chose to evaluate national chains, but Columbia is teeming with local shops and businesses.
Which local businesses would you put on your "naughty" and "nice" lists?