TODAY'S QUESTION: Which Columbia businesses would make your 'naughty' or 'nice' lists?

Thursday, December 2, 2010 | 10:08 a.m. CST

Last week, Consumer Reports released a list of the magazine's top 10 "naughty" and "nice" companies in the country based on the stores' customer service policies.

Some of the companies on the "nice list" were Southwest Airlines, which allows passengers two free checked bags, and L.L.Bean, which accepts all returns for any reason.

And the not so nice?

The magazine slammed for being difficult about returns and for not having a customer service hotline. DirecTV also made the naughty list for automatically extending customers' contracts by two years every time they add a new service, and, if customers decide to end their subscription, they get charged a termination fee.

Pretty naughty.

The magazine chose to evaluate national chains, but Columbia is teeming with local shops and businesses.  

Which local businesses would you put on your "naughty" and "nice" lists?




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Jimmy Bearfield December 2, 2010 | 1:12 p.m.

My nomination for naughty is all of the local landscapers, plumbers and other tradespeople who spend lots of money on ads but don't return phone calls, who come out to do an estimate but then never follow up with a bid and who show up late. If you refuse to master the basics, I feel no sympathy when your business struggles and fails.

(Report Comment)
Ellis Smith December 2, 2010 | 4:42 p.m.

Sapphire Blue, perhaps someone needs to point out that whereas the Tribune is a private, for-profit enterprise the Missourian is owned by a not-for-profit foundation.

If the Tribune has made a fatal mistake it will almost certainly pay dearly for it.

On the other hand, the Missourian in a recent period ran serious red ink for several consecutive years. Most modest for-profit newspapers could not possibly do that and survive.

PS: Are we really supposed to believe that Sapphire Blue is your real name? Missourian "watchdogs" asleep again?

(Report Comment)
Jessica Stephens December 2, 2010 | 7:36 p.m.

Mr. Smith, thanks for the nudge. "Sapphire Blue" has been removed until we find out what that commenter's actual name is.

(Report Comment)
Amy Vandergriff-Belcher December 3, 2010 | 8:50 p.m.

My naughty list includes the AT&T store on Worley (behind the mall.) They have awful customer service there. One lady locked the door in my face and told me they were closed at 6:50 one night. They don't close until 7:00. (She litterally saw me coming and RAN to the door to lock it before I could get in.) All I needed was a dang charger for my sons phone. I told her that (through the glass) and all she said was "I'm sorry, you'll have to come back tomorrow." That's just my most recent problem with that store. I've had several over the years but that was the final straw. There are other AT&T stores here in town.

(Report Comment)

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