Jerry Wade realizes his stout “double-short size” may not be a common one. But that doesn’t explain the disconcerting remark he once heard from a clerk at a local clothing store.
May we help you?
That’s the question clerks ask — but for many shoppers, the answer is “no.” These days, customer service involves more than mere courtesy.
Saturday, April 7, 2007 | 12:00 a.m. CDT;
updated 2:41 a.m. CDT, Monday, July 21, 2008
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