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MU registration hotline crashes; cause unknown

The PAWS phone service shut down, forcing students to register in person or online for fall classes.
Tuesday, August 19, 2003 | 12:00 a.m. CDT; updated 3:58 p.m. CDT, Friday, April 25, 2008

MU students using PAWS phone registration Monday had to take a hands-on approach to sign up for their classes when the system shut down for unexplained reasons.

Students who would normally register over the phone or online instead had to select their classes in person at Brady Commons.

More than 100 students stood in line for registration as late as 4 p.m. The line stretched from the air-conditioned second-floor corridor to the stairwell. A lone box fan faced the impossible task of cooling the stairwell and the line of waiting students on a day of 100-degree heat.

Todd Krupa of Information and Access Technology Services at MU said officials did not know the specifics of the problem but were told by the UM system that phone registration was being reduced.

“We provide help to students using computer services, but we don’t make or maintain them,” Krupa said. “There’s a possibility this could have affected all the UM schools.”

The registration system shut down at about 8 a.m., University Registrar Brenda Selman said. Selman would not speculate on the origin of the problem.

Landra Pummill, a senior agriculture economics major at MU, had problems registering for classes Monday morning. Pummill was trying to use PAWS at 7:30 a.m. Unable to register over the phone, Suren Babu, Pummill’s boyfriend, was able to complete her registration using STARMU, the MU online registration system.

“I was worried because there were a couple of classes that only had one seat in them,” Pummill said, adding that “it wouldn’t have been a problem, but a lot of classes I need are graduation requirements.”

University students can register by phone through the PAWS system, online through STARMU or in person at the registration center in Brady Commons.

The registration center was working with Information and Access Technology Services throughout the morning to address the problem.

The system was running again by noon, but IATS advised the registrar not to open up the phone and computer systems because of a backload of students trying to register. That limited student registration options for the day, Selman said.

Sandy Goodman, a data entry operator at the University of Missouri-St. Louis, said that campus experienced no major registration problems. Representatives of the Kansas City and Rolla campuses could not be reached for comment.


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