COLUMBIA — A student asked me why customer service was so bad in Columbia. His experience with restaurants, retail outlets and service departments had been, in a word, disappointing. Kathy and I had this discussion last week, how it seems that customer service in Columbia falls below expectations. However, great customer service in Columbia does exist.
Columbia’s best businesses make customer service top priority
To read the full article, please sign up or login.
Get full access to the Columbia Missourian on your computer, phone, and tablet for just $5.95 per month.
* All the high-quality, in-depth journalism of the Columbia Missourian and Vox Magazine, updated 24/7
* Your news. Your device. Your time.
If you'd like to read more about the value of being a member, read this column from the Missourian's executive editor, Tom Warhover.