COLUMBIA — A student asked me why customer service was so bad in Columbia. His experience with restaurants, retail outlets and service departments had been, in a word, disappointing. Kathy and I had this discussion last week, how it seems that customer service in Columbia falls below expectations. However, great customer service in Columbia does exist.
Columbia’s best businesses make customer service top priority
Thursday, September 20, 2007 | 10:00 a.m. CDT;
updated 10:52 a.m. CST, Wednesday, February 4, 2009
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