Taking a call at Joint Communications

July 26, 2010 | 7:03 p.m. CDT
Suzanne Fred, an operator at the Office of Emergency Management and Public Safety Joint Communications takes a call on July 15. Fred, an employee there for 25 years, said that the recent increase in cell phone use has doubled her office's workload. She said she is concerned that people use the 911 line for legitimate calls and not frivolous ones. "We ask that folks use a non-emergency number for things that are not life and death," she said. "I've had calls from people who wanted the score from the Mizzou game."

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