CHART: Answer time for 911 calls

March 10, 2013 | 5:47 p.m. CDT
To comply with National Fire Protection Association standards, 911 dispatchers must answer at least 95 percent of calls in 15 seconds or less and 99 percent of calls in 40 seconds or less.

For the past seven months, Columbia/Boone County’s Public Safety Joint Communications has not met this goal.